self-help

How to Create Solid Self-Help Options for Customers

Create Solid Self-Help Options for Customers - Sachs Marketing Group

By 2020, 85% of the customer relationship will be managed without ever speaking to a person. Why is that? Well, it’s at least in part due to the fact that businesses are recognizing how much their customers hate dealing with customer service. In fact, 1/3 of people would rather scrub a toilet than talk on…

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