social customer service
6 Ways to Nail Social Customer Service
By Eric Sachs
|
February 24, 2017
A 2013 survey showed 2/3 of customers have used a company’s social media website for customer service purposes. And younger consumers, between the ages of 18 and 29 are more likely to use a brands’ social media presence for service interactions than they are for marketing. Another study revealed 33% of customers would rather go…
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