customer engagement
How to Handle Negative Customer Reviews
If you own a business, online reviews are part of the territory. Unfortunately, no matter how you conduct your business, some of those reviews will be negative. After all, it’s impossible to keep 100% of your customers happy 100% of the time. Because online reviews are such an important part of local SEO, it’s important…
5 Tips to Get Customers to Leave Business Reviews
Reviews are essential to your business success for two reasons: one, people’s buying decisions are influenced by online reviews, and two, reviews on Google especially, are a major part of local SEO because they influence search rank. Because of this, it’s important to make sure you’re doing all you can to encourage people to leave…
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